Paste a review, choose tone, length and language, and get a professional reply. Inside RecensioAI this is one of several AI agents — alongside AI social posts, AI email & SMS campaigns and wifi social for lead capture.
Use this tool to quickly write a professional reply to a review in your desired tone, length and language.
Whether a review is positive or negative: never respond emotionally. Your most important audience is not just the reviewer, but especially the future customer reading your response. Even if a review feels unfair, rude or exaggerated — a calm and professional reply builds trust.
"Your reply is often more important to future customers than the review itself."
Potential customers don't just judge the review, but especially how you respond.
Fast and professional replies build trust and show engagement.
By responding, you show that you take feedback seriously and are customer-focused.
Good review replies strengthen your online reputation and local visibility.
Adjust your reply tone based on your brand and target audience. Here are three example combinations.
Perfect for a quick, friendly response to a positive review.
Ideal for hospitality, retail, or service providers with an accessible communication style.
Suitable for a business response that comes across as professional.
Think of law firms, accountants or healthcare providers.
Detailed answer for complex situations or negative feedback.
Ideal when you want to acknowledge a complaint and offer a solution.
This free tool handles one reply at a time. RecensioAI is the all-in-one marketing platform for local businesses: AI replies, automatic review invitations, wifi social with lead capture, email & SMS marketing, automated social posts and Sentiment — all from one dashboard.
Stop copy-pasting manually. Let AI write every reply in your tone — and collect new reviews on autopilot.
Every review gets a personal reply within 24 hours. You only approve.
Smart invites via SMS and email. Negative feedback is caught internally first.
AI reads every review and shows what customers love or complain about — per location.
Unhappy customers choose private feedback instead of a 1-star Google review.
RecensioAI bundles reviews, AI replies, Wifi Social, email marketing and social posts in one dashboard. Try 14 days free — no credit card required.
Generate a free professional reply to a customer review. Choose tone, length and language for an instantly usable reply on Google.
An AI review reply generator helps you to quickly and professionally respond to customer reviews. Instead of coming up with a reply yourself, the tool generates a suitable response based on the tone, length and language you choose.
Writing a good reply to a review is important for your online reputation. With this free tool, you can create a review reply example in seconds that you can use directly on Google, Trustpilot or other platforms.
Paste the review
Copy the review from Google. The star rating and the text are enough — the generator reads from those what the customer is talking about.
Choose the tone
Pick formal, warm, or short and businesslike. Tone changes the wording, not the substance of your reply.
Generate the reply
You get a draft in the same language as the review. Dutch review, Dutch reply. English review, English reply.
Edit and post
Add one concrete detail only you would know, then post the reply in your Google Business Profile. That detail is the difference between real and generic.
You are not writing your reply for the customer who left the review. You are writing it for the hundreds of people who read it later.
| Stars | Goal | Do | Avoid |
|---|---|---|---|
| 5 ★ | Confirm what went well | Name the detail the customer praised | Posting the same "Thanks!" everywhere |
| 4 ★ | Ask what stood in the way of the fifth star | Ask one open question | Pretending it was a 5 |
| 3 ★ | Acknowledge and name the improvement | Say what you changed | Explaining why the customer is wrong |
| 2 ★ | Move the conversation offline | Give contact details and a name | Discussing case details in public |
| 1 ★ | Show calm and professionalism | Keep it short, keep facts neutral | Defending, blaming or sarcasm |
Review (2 stars):
"Food was fine but we waited 40 minutes for the bill. A shame, because otherwise it was a nice evening."
What you do not post:
"It was very busy that evening and we work with a small team, so 40 minutes is not unusual."
What you do post:
"Thanks for the honest note. Waiting 40 minutes for the bill is not how it should go. As of this month we settle at the table with a handheld terminal, exactly to prevent this. Glad the food landed well — we hope to see you again."
The difference: no explanation about your staffing, but a concrete change. The next reader sees a business that fixes things.
Only if you post the draft verbatim. Add one specific detail — a dish, a name, a date — and the reply reads as human.
Always in the language of the review. Replying in a different language than the customer used reads as careless to every later reader.
Within 24 to 48 hours. Sooner for negative reviews: those get read most in the first days after they appear.
Yes, briefly. For a rating without text, thank them for the score and invite them to say what could be better. Do not claim to know details you do not have.
Yes. Inside RecensioAI drafts are created automatically the moment a review arrives, in your business voice. You decide whether they post after approval or straight away.
The generator uses a language model with instructions that differ per rating. For 1 and 2 stars the instruction is neutral and non-emotional, without placing blame on the customer and without confirming details that are not in the review.
We do not insert a brand name or sales message into the reply: review responses with advertising read worse and can be removed by Google. Reviews you paste here are not used to train models.
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Every tool is free, no account needed, with the same premium quality.
