Reservations
Post-visit review request
RecensioAI integrates with TheFork
RecensioAI integrates with TheFork. TheFork has no self-service webhook screen, so you send their support one short email with your connection link. After that, completed reservations arrive as contacts automatically and the guest is asked for a review after the visit.
How RecensioAI connects to TheFork
Connection type: webhook (copy and paste). You set it up once and it keeps running without you touching it.
TheFork has to switch this on for you — you cannot do it yourself in their dashboard.
What gets automated
- Completed reservation becomes a contact
- Review request by email or SMS, at the moment you choose
- The customer lands on your own review page and picks Google or private feedback
- AI drafts the reply to the review in the customer's own language
Setting up TheFork
These are exactly the steps you see in the app under Settings → Integrations.
- 1
Copy the link below.
- 2
Email TheFork support (or your account manager) and ask: "Please enable reservation webhooks for my restaurant and send completed reservations to this URL:" — then paste our link.
- 3
They confirm within a few working days. Nothing else to do on your side.
- 4
In the meantime you can already collect guests through Zapier or the Wi-Fi/QR flow.
From TheFork to a new review
Step 1
Customer visits
A guest dines with you, a customer pays, or a job gets completed.
Step 2
Your system reports it
Your POS, reservation system or CRM sends that customer to RecensioAI.
Step 3
Review request goes out
By email or SMS, at the moment you set — never too early.
Step 4
Review or private feedback
The customer chooses: a public review, or feedback straight to you.
Step 5
Reply and follow-up
AI drafts the reply in the customer's own language, and you keep the contact for later.
Questions about the TheFork integration
- How long does TheFork take to switch this on?
- Usually a few working days. In the meantime you can already collect guests through Zapier, the QR code or the Wi-Fi flow.
- Do you ask for a review on TheFork or on Google?
- You choose the platform. Most restaurants point to Google, but you can set Tripadvisor or another platform instead.
- Is this integration included in my plan?
- Yes. Every integration is included in every plan, from $47 per month. There is no extra charge per integration.
- Where is the customer data stored?
- In the EU. We only receive name, email address and mobile number — enough to send one review request. Customers can opt out in one click.