Dental Reputation Management
New patients judge your practice on its Google rating before they ever open your website. RecensioAI automates the post-appointment review request and drafts every public reply in your practice's tone — without ever touching clinical detail.
What dental reputation management actually means
For a dental practice, reputation management is mostly three jobs done consistently: ask every patient for a review, reply to the ones you get, and keep your Google Business Profile accurate. Everything else — directory listings, social posts, the occasional removal request — sits on top of those three.
It matters more in dentistry than in most verticals because the searches are high-intent and local. Someone typing "dentist near me" or "emergency dentist" is choosing today, from the local pack, on rating and review count. A practice at 4.9 with 240 reviews wins that click over one at 5.0 with 12.
The reason most practices lose ground is not strategy. It's that asking every patient and replying to every review is a daily admin task that reception never has time for. That is the part software should take off your desk.
What we do — and what we don't
We handle this
- Ask every patient for a review automatically, by SMS, email or QR at reception
- Draft and publish replies to Google reviews in your practice's tone of voice
- Route any review under 4 stars to you within 60 seconds
- Give unhappy patients a private feedback channel alongside the public one
- Track rating, review velocity and reply rate per location
- Help you file a removal request with Google when a review breaks their policy
We don't do this
- Remove or hide a real review — only Google can remove a review, and only when it breaks their policy
- Gate or filter reviews before they reach Google (that breaks Google's review policy)
- Write fake reviews, or incentivise reviews in any form
- Run PR campaigns or push negative news articles down in search results
- Give clinical or legal advice on how to handle a patient complaint
How many reviews to pass the dental practice above you?
We compare ranking strength with the same formula we use in the app: rating × log10(reviews + 1). Enter your numbers and the rival you want to overtake.
You
Competitor
234 more reviews at your current rating
Your strength score is 8.70 versus their 11.67. At 5 per week that's roughly 47 weeks. Raising your rating shortens the list fast — a higher average needs fewer reviews to pass the same score.
- “dentist near me”
- “emergency dentist [city]”
- “teeth whitening [city]”
- “invisalign near me”
- “dentist accepting new patients [city]”
Best moment to ask: at reception while the patient books their next check-up — a QR code on the desk works best.
5-star, no text
“Thank you for the five stars — see you at your next check-up.”
Nervous patient
“Thank you for trusting us. Nervous patients are exactly who we plan extra time for — just tell reception and we'll book a longer, calmer slot.”
Why this matters
Local customers decide on Google. The score, the review velocity, and how you reply are what move the needle.
Privacy-aware replies
Replies never confirm treatment or disclose clinical detail, so you stay on the right side of patient confidentiality.
Post-appointment request
An SMS or QR ask goes out while the patient is still at reception booking their next check-up.
Built for DSOs and group practices
Every location in one dashboard, with per-location ratings, reply rates and response times.
Your own branded review page
Patients land on my.recensioai.com/r/yourpractice and choose Google or private feedback themselves — no gating.
All patient review sources in one inbox
Google, plus the directories your patients actually use, in a single stream.
Monthly practice-manager report
Rating movement, reply rate and sentiment by treatment type, emailed automatically.
What dental reputation management covers here
- Post-appointment SMS and QR review requests
- AI-drafted replies in under 60 seconds, clinically neutral by default
- Private feedback offered alongside Google, never instead of it
- Per-location dashboard for DSOs and group practices
- Sentiment grouped by treatment type
- Alerts on any review under 4 stars
- Google Business Profile posts and Q&A from the same dashboard
- Monthly report for the practice manager
Ready to win local search?
Start 14 days free — onboarded clients see their first 5-star reviews within days, and a measurable Maps ranking lift inside three months.
Start 14 days free